MULTILIT Enrolment Terms and Conditions.

Enrolment

• MULTILIT premises are under camera surveillance for the protection of students and staff
• MULTILIT does not offer make up sessions for missed sessions unless MULTILIT cancels a session
• MULTILIT reserves the right to substitute tutors at short notice. If no suitable substitute can be found we reserve the right to reschedule the session
• MULTILIT programs run for continuous 10 week periods nominated by MULTILIT. However we do not offer sessions in the school holidays
• If a public holiday falls on your child's session within your nominated period MULTILIT will provide alternate sessions for make up. No refunds are provided
• MULTILIT does not make up time for late student arrival
• MULTILIT's policy is that only our staff conduct sessions. If the parent requires an outside observer to attend sessions a prior request must be made to and authorised by the Executive Clinician. MULTILIT reserves the right to refuse any such requests
• MULTILIT staff may observe your child's tutoring sessions for training, quality assurance and behaviour management purposes

Student Behaviour

MULTILIT employs a number of behaviour management strategies such as Positive Teaching. MULTILIT reserves the right to cancel a student's program if:

• his/her behaviour is disruptive to the learning experience of themselves or others
• his/her behaviour prevents tutors from teaching
• he/she is refusing to participate
• his/her behaviour is threatening to themselves or others

The parent/caregiver will be notified if any of the above take place.

Parent Involvement/Responsibilities

• Payment is due at the commencement of the program or by approved instalment plan. MULTILIT reserves the right to cancel student enrolment if the account remains unpaid
• MULTILIT requires you provide credit card details for resources borrowed. If any materials are lost, damaged or not returned you may be charged for them. There is a limit to the number of resources a student can borrow at one time
• MULTILIT does not take responsibility for your child to and from the car park to reception
• It is expected that a parent/guardian will read with their child a minimum of 4 times per week for 20 minutes employing the MULTILIT Reinforced Reading strategies. MULTILIT provides a complimentary copy of MULTILIT Reinforced Reading DVD for you to view the appropriate reading strategies
• if you choose to enrol your child in the Monitoring or Partnership Programs it is expected that a parent/guardian will deliver the program as directed by MULTILIT a minimum of 4 or 2 times per week and attend the allocated session at the Clinic

Reporting

• MULTILIT Literacy Reports are short factual written reports containing a student's testing results. Testing is usually conducted at the end of a student's 10-week period. Parents are able to obtain weekly feedback about their child's performance from their child's tutor
• MULTILIT does not speculate about the causes related to a student's reading difficulties
• MULTILIT cannot give any guarantees regarding an individual student's progress

MULTILIT has a formal complaints handling procedure and information can be obtained through reception.